Business Communication and Presentation Skills

Understanding how individuals and groups behave in organisations and why they perform in the way they do is the most challenging issue for managers and professionals. Through this course you can increase your knowledge of the variety of behaviour and performance within organisations and how these can be influenced and managed.

The course “Business Communication and Presentation Skills” consists of a study book and computer multimedia program (CD-ROM) that can be used on the learner’s personal computer as well as on the automatic “DOTSENT” system for remote training, allowing entries to the training software to be made from any location that is equipped and which has access to computer networks. The course contains six parts with interactive lectures and tests.

• Correspondence
• English letter
• E-mails
• Telephone negotiations
• Presentation
• Express presentation

The course:
• Focuses on practical and conceptual issues in business communication
• Examines the management of groups
• Describes how to use business correspondence, how to write letters both in English and Russian
• Provides examples of how to make a business presentation

As a result a learner will:
• Know the general rules of business correspondence
• Know the general rules of business correspondence in English
• Know how to be conduct business correspondence by e-mail both in Russian and English
• Know the principals of telephone conversations
• Know the types of the telephone message
• Know the rules of telephone etiquette
• Know the strategy of a telephone conversation
• Arrange and hold a presentation
• Make an effective presentation
• Arrange and make an express presentation